Customers are the lifeblood of a restaurant, especially those that become loyal patrons. Considering how competitive the restaurant business is, how do you go about turning a first-time guest into a loyal customer?
Consistency is a major component of the customer experience. If you’ve been to a restaurant, you know how off-putting it can be not to be acknowledged when you walk in or trying to figure out if you should sit or wait to be seated. A consistent standard of service across repeat visits means greater chances of customers returning. On that note, setting up a POS system and implementing a rewards program can also go a long way in boosting loyalty.
You’ll have no way of knowing how your restaurant customers feel if you don’t provide any feedback. This doesn’t mean you need to create a lengthy, full-fledged survey. When providing the check, for example, having the customer fill out one or two effective questions on paper or using a POS system can help you see where you may need to improve or which dishes are generating the most positive feedback.
This update is by On The Fly POS, a restaurant point of sale app focused on a simple to use, yet highly effective digital tablet menu system. Our system can replace paper menus using a modern solution available in multiple languages that integrates seamlessly with modern POS systems. Features include table ordering and payment, a user-friendly backend, email or printed receipts, and menu integration complete with high-quality photos and video. For more information or to schedule a demonstration, visit our website or email info@ontheflypos.com.
