Whether it’s a retail store or restaurant, first impressions are everything with customers. In just a few minutes, a first-time customer can make an opinion, and that can be the determining factor. That being said, there are some fairly simple ways to potentially keep a customer satisfied.
For starters, don’t just say hello. Instead, greet the customer but also give them your name. This creates a sense of trust and it could also mean the customers will have more of a willingness to ask questions. Speaking of which, have you ever noticed how no one is around to help when you do have a question? Always ensure there are associates around where they can be easily seen without coming across as though they’re watching the customer’s every move.
Should a customer ask a question such as the location of a certain type of food item they need, here’s something you can do: offer to walk them there. The customary thing to do is simply tell the customer where it’s located yet walking them to the location can be tremendously beneficial to your customer service.
Lastly, don’t forget about the benefits of a POS system and its capabilities in creating a more seamless checkout experience.
This update is by “You Can Put It Anywhere” On The Fly POS, a business point of sale app with a simple “Go Ahead, Touch It” focus. It is focused on being easy to use, yet provides a highly effective digital tablet system. Our system integrates seamlessly with modern POS systems. Features include easy payment processing, a user-friendly backend, email or printed receipts, and support for high-quality photos and video. For more information or to schedule a demonstration, visit our website or email info@ontheflypos.com.
