Without customers there is no restaurant. Hence, customer satisfaction is absolutely of the essence, and it is among the make or break factors that will determine the success of a restaurant. Loyal customers that genuinely enjoy making repeat visits are the differing factor from those that simply like the menu. Upon entering a restaurant, the entire customer experience should be nothing short of outstanding.
Beyond ensuring staff is providing top-notch service, part of improving the customer experience is having a welcoming ambiance. There is tons of research showing that the use of certain color schemes and lighting can affect a customer’s mood.
Complimentary Wi-Fi is more than just an extra benefit. If your customers often bring their children to the restaurant, Wi-Fi can ensure they will remain connected when they fire up their games and apps on a tablet.
Speaking of tablets, we can’t forget the importance of a POS system. This tool can go both ways in improving customer satisfaction as well as streamlining the restaurant process. From making orders to seeing the menu and checking out, it’s a vital tool. Plus you can also use it to make suggestions for food and drink pairings, potentially upselling and generating more sales.
This update is by On The Fly POS, a restaurant point of sale app focused on a simple to use, yet highly effective digital tablet menu system. Our system can replace paper menus using a modern solution available in multiple languages that integrates seamlessly with modern POS systems. Features include table ordering and payment, a user-friendly backend, email or printed receipts, and menu integration complete with high-quality photos and video. For more information or to schedule a demonstration, visit our website or email info@ontheflypos.com.
